Our system does not detect the option module. What do we have to do?

Please check:
  • Separate 24V power supply Provide the option module with a separate 24V power source.
  • Contacting: Is the module properly connected? Remove the module and reconnect it. Is there any noticeable damage to the contacts?
    ⇒ Remove the module and reconnect it.
    ⇒ Is there any noticeable damage to the contacts?

  • If you are using a CM-CAN2, x.x module, note that the first time it starts up an initialisation routine is run through lasting about 1 minute (during which both LEDs on the option module ready for operation.

  • If the above measures do not remedy the fault, please contact our Technical Support Helpline on +49 6441-966-180. Before calling, please make a note of the following:

    1. The module`s type designation and serial number
    2. The module`s firmware version where appropriate (indicated on the ratin plate)
    3. The drive controller`s Type designation and serial number
    4. The drive controller`s firmware version

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